Frequently Asked Questions
Everything you need to know about your boAt products and orders.
How can I track my order status?
Once your order is shipped, you will receive a tracking link via SMS and email. You can also track it directly on our website using your Order ID and phone number.
What is the warranty policy for boAt products?
Most boAt products come with a 1-year limited warranty from the date of purchase. To claim warranty, please ensure you have a valid invoice and register your product on our official support portal.
What should I do if my product is damaged upon arrival?
If you receive a damaged or defective product, please contact our support team within 24 hours of delivery. We will arrange a replacement after a quick verification process.
Does boAt offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can check the availability of COD for your specific location during the checkout process.
How do I pair my boAt Bluetooth headphones/earbuds?
Turn on your device's Bluetooth, put your boAt device into pairing mode (usually by holding the power button until the LED flashes), and select the product name from the available devices list.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement or until they are dispatched. Once an order is handed over to our courier partner, it cannot be cancelled.